Owl Returns (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, mobile application, and services (“Services”).
By using Owl Returns, you agree to the practices described in this Privacy Policy.
We collect the following types of information to provide and improve our Services:
a. Information You Provide Directly
Account Information: name, email address, phone number, password, and profile details.
Pickup Details: package information, return label uploads, photos, special instructions, and pickup address.
Payment Information: transactions processed through third-party payment processors (we do not store full card numbers).
Communications: messages sent to customer support or through in-app chat.
b. Information Collected Automatically
When you use Owl Returns, we may automatically collect:
Device information (model, OS version, browser type)
IP address
App usage data (screens visited, actions taken)
Log data (timestamps, errors)
Location data (if you enable location services)
c. Information from Third Parties
We may receive information from:
Payment processors (confirmation of payment status)
Carriers (UPS, FedEx, USPS, etc.) such as tracking or drop-off updates
Identity verification services (if required)
We use your personal information to:
Provide and operate the pickup and return services
Process payments and send receipts
Contact you about your pickups or account
Communicate updates, changes, or service-related notices
Improve app performance, user experience, and customer support
Prevent fraud, ensure safety, and comply with legal obligations
We do not sell, rent, or trade your personal information with third parties.
We may share your information with:
a. Service Providers
This includes:Payment processors (e.g., Stripe)
Cloud storage providers (e.g., AWS S3 for label uploads)
Maps & location services
Email/SMS communication tools
Analytics tools (e.g., Google Analytics)
These providers only receive the information necessary to perform their functions.
b. Carriers
When required, we may share limited details (such as package info or label data) with carriers like:
UPS
USPS
FedEx
DHL
Amazon Returns
c. Legal & Safety Obligations
We may disclose information if required by law or to protect the rights, safety, and property of Owl Returns, our users, or others.
We use industry-standard security measures, including:
Encrypted communication (HTTPS)
Secure data storage
Limited employee access
Regular monitoring and audits
However, no system is 100% secure. By using the Service, you acknowledge the inherent risks of transmitting data online.
Depending on your location and applicable laws, you may have the right to:
Access the personal information we store about you
Request corrections to your information
Request deletion of your account and associated data
Opt out of marketing communications
Disable location services at any time
To exercise these rights, contact us at info@owlreturns.com.
We use cookies and similar technologies to:
Keep you logged in
Analyze site and app usage
Improve performance
You may disable cookies in your browser settings, but some features may not function correctly.
Owl Returns does not knowingly collect information from children under 13.
If you believe a child has used our Services, contact us immediately so we can remove the information.
We retain personal information only as long as necessary to:
Provide the Services
Resolve disputes
Comply with legal obligations
You may request account deletion at any time.
Our website or app may include links to external sites.
We are not responsible for the privacy practices of third-party websites or services.
We use Stripe as our secure third-party payment processor. Owl Returns does not store full credit card numbers, banking information, or payment credentials. All payment processing is handled directly by Stripe in accordance with PCI-DSS standards.
You may request deletion of your account and personal data at any time by contacting support at [your email] or by using the in-app account deletion feature. Once your request is received, your data will be permanently deleted within 7 days unless retention is required by law.
Owl Returns may request access to your device’s location to assist with accurate pickup address verification and driver routing. Location data is only used to provide the core functionality of the service and is not used for advertising or tracking.
We may update this Privacy Policy as our services evolve.
Revisions will be posted with a new effective date.
Your continued use of the Services signifies acceptance of the updated policy.
If you have questions about these Terms or your account, you can contact us at:
info@owlreturns.com
